Frequently Asked
Questions

Tutti Vacation is the leading platform for vacation babysitters in Maui. Browse verified, background-checked providers at tuttivacation.com or post an inquiry and we'll match you. You can also call us directly at +1 (808) 298-0235.

Browse provider profiles, then click "Contact" on any listing to send an inquiry. Share your hotel or rental, dates, children's ages, and what you need. The provider responds with their availability and rate. Once you agree on the details, payment is completed securely on the platform.

We recommend booking 1-2 weeks in advance during peak travel periods (summer, spring break, holidays). For off-peak stays, 3-5 days in advance is usually sufficient. Last-minute same-day requests can often be accommodated - call us directly for the fastest response.

Yes, we do our best to accommodate last-minute requests. For urgent needs, call us at +1 (808) 298-0235 and our team will work to find someone available. For the widest selection, booking at least 24-48 hours in advance is recommended.

Absolutely. Many families book the same provider for their entire Hawaii stay. Include your full trip dates in your inquiry and we'll match you with a provider available throughout.

Yes. Tutti providers are experienced in resort and hotel environments and arrive directly at your room or suite. We recommend informing the front desk you're expecting a childcare provider so they can check in as a visitor.

Yes. Many families book for a date night, an excursion, a dinner, or a few hours of downtime. Most sitters have a 2-3 hour minimum for evening bookings - check each provider's profile for their specific policy.

Absolutely. Multi-day and weekly bookings are very common. Many providers offer preferential rates for extended engagements. Mention your full trip dates in your inquiry for the best match.

Babysitter rates on Tutti Vacation typically range from $25-$45 per hour, depending on the provider's experience, the number of children, and the type of booking. All pricing is shown transparently on each provider's profile before you confirm.

Tutti charges a 10% platform fee plus tax on all bookings. This is one of the lowest booking fees in the vacation childcare market - there are no hidden agency fees beyond this.

Minimum booking duration varies by provider. Most sitters have a 2-3 hour minimum for evening bookings. Check each provider's profile or ask in your inquiry.

Tipping is not required but always appreciated. A tip of 15-20% for exceptional service is common. You can tip your sitter directly at the end of the booking.

For multi-day or full-week bookings, many providers offer preferential rates for extended engagements. Include your full trip dates in your inquiry and your provider will confirm their rate.

Overnight rates vary by provider and are typically arranged directly during the inquiry process. Mention overnight needs in your inquiry and we'll match you with providers who offer this service.

Yes. Every babysitter and Tutti Helper on the platform goes through identity verification and a background check before their listing goes live. No provider can accept bookings until this process is complete.

Many Tutti providers hold CPR and First Aid certifications. Certifications are listed on each provider's profile. If a specific certification is important to you, mention it in your inquiry.

Every provider is background-checked before being listed. You can also read verified reviews from other vacationing families on each profile. Reviews come only from completed bookings - not open submissions.

Contact our support team at [email protected] or +1 (808) 298-0235. We take all concerns seriously and will work to make it right. Our satisfaction guarantee means your experience matters to us.

Yes. Every provider profile displays verified reviews from families who completed bookings. You can see the reviewer's location, review date, and star rating alongside their written feedback.

A traditional babysitter focuses on supervising children in one location. A Tutti Vacation Helper offers broader support - they can accompany kids to activities, run errands, coordinate logistics, and assist with the day-to-day needs of a traveling family. Some Helpers specialize in childcare; others lean more toward family concierge support.

You can book a Tutti Helper for hotels, resorts, and vacation rentals across Hawaii. They are especially popular with families at Maui resorts and Oahu hotels for everything from childcare to grocery runs.

Many Tutti providers are comfortable accompanying children to the beach or pool. Mention this in your inquiry and we'll match you with a provider experienced with outdoor and water activities.

Yes. Many Tutti Helpers are comfortable transporting children to local activities like surf lessons, snorkel tours, and kids' camps. Mention transportation needs in your inquiry and we'll match you with a Helper who can accommodate this.

Tutti babysitters have experience with infants, toddlers, school-age children, and tweens. You can filter by experience level and mention your children's ages in your inquiry so we can match you with the right provider.

While Tutti was designed for traveling families, we also serve the local Hawaii community. If you are a local family looking for trusted childcare or helper support, you are welcome to use the platform.

• Full refund if you cancel more than 24 hours before your booking time.
• No refund if you cancel within 24 hours of your scheduled service.

If a provider cancels, contact our support team immediately at +1 (808) 298-0235 or [email protected]. We will work to find an alternative provider as quickly as possible and ensure you are not charged for a cancelled booking.

If you need more time than originally booked, discuss this directly with your provider. Extensions are common and most providers are happy to accommodate when their schedule allows. Any additional time is handled through the platform.